24/7 Fault Hotline (free of charge)

Phone: 0 800 4434430* 

Hotline, activated only in case of emergency (free of charge)

Phone: 0 800 6756701 (currently not active)
E-Mail: krisenhotlineontrascom

General Information

Phone: +49 341 27111-0
Email:   infoontrascom

Capacity Management

Phone: +49 341 27111-4545
Email:   capacityontrascom

Request for capacity if PRISMA fails

Form "Request for Capacity" if booking platform PRISMA fails


*phone number with electronic voice recording