FAQ |
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How do i log into customer centre?
What software do I need in order to view or to edit the data?
How can I change the password and set the email adress?
How do I log into customer centre?
To log into the customer centre, the user enters the personal user name and password in the upper left-hand area of the screen. After the login, the menu area is restructured. The scope of the menu functions depends on the user's personal access rights, as recorded in the customer centre.
If you make a typing error or enter an incorrect password when logging in, an error message appears. You can repeat the login in the upper left-hand area of the screen.
For security reasons, when the customer centre has been opened, you are automatically logged out of the system 30 minutes after your last action, and a new login is necessary. Your access not generally barred by this process.
What software do I need in order to view or to edit the data?
For optimal display of the pages, we recommend you use an up-to-date version of Microsoft Internet Explorer (version 6 or 7). Some data can only be displayed if your browser supports Java applets.
In addition to the browser with which you have logged into the customer centre, you will need additional auxiliary programs to display individual documents.
To view documents in PDF format, you require Adobe Acrobat Reader. A word processing programme, such as Microsoft Word, can be used in order to view documents in RTF format.
If you have difficulties displaying individual documents, please ask your system administrator to install the required programs.
How can I change the password an set the email adress?
All registered users can access the 'Change password' function via the 'My data' menu item. The 'Change password' menu item opens a dialogue for changing the password, in which you must first enter the old password, then the new password twice.